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See What Our Customers Are Saying …
Salesman, Shon was very kind, patient and knowledgeable
I have never owned a Honda; but I was looking for a "new" used car with better gas mileage. I came to check out the used cars in the lot on a Saturday when all of the sales people were busy. I walked in and was greeted by a newer employee who I informed that I wanted to test drive a vehicle. Unfortunately, once he opened up the car it had a nasty smoke smell. He indicated that he would check to see what other similar cars are available. But he never came back. After walking through the lot checking out the rest of the vehicles myself, I finally went back in and discovered that the guy who started helping me had started working with someone else (the manager later apologized both for the smelly vehicle experience and the new employee's conduct). I went up to the desk to ask if anyone could help me to test drive a car and thankfully, Pedro Rivera walked up and offered to go with me, which turned out to be very fortunate for me! Pedro was very knowledgeable of the cars and had great customer service. After an almost failed negotiation (not on Pedro's part), I purchased a car and came back two days later to pick it up. Pedro did an extraordinary job treating me and my boys with courteous and respect, showing me around the facility, explaining the process and demonstrating all of the details of how to operate the vehicle. He even stayed late to make sure the electronic car settings were all to my liking. I feel like he went above and beyond to make my first Honda purchase experience a good one. He is not your stereotypical "used car salesman" that is for sure. He made me feel like I was just as important as the buyer spending tens of thousands more on a new vehicle rather than the cost-efficient/budget car I was buying! Although it took a long time to complete the financing paperwork, I appreciated that Pedro had set my boys up to watch a movie and eat popcorn, so they didn't mind the wait. We were well taken care of, thanks to Pedro. I hope Honda appreciates that they have a special employee in Pedro. I would definitely consider coming back just to deal with him and would refer friends/family to him, as well. And I can honestly say I have never said that about a car salesman before!
Very professional, friendly and completed the job 100% satisfied.
Great service, very friendly!